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THANK YOU FOR COMING TO CHICK-FIL-A AND IT WAS MY
PLEASURE TO SERVE YOU
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Customer Service practices is becoming a memory. Customer
Service is a culture. You have to practice, believe and invest into the
philosophy. It starts at a young age.
Here’s a cute story to share. You are sitting in a 3rd
grade classroom. Your teacher asks nicely, “Please, Jane Doe can you help me hand
out pencils and some paper.” You proceed to participant. As you walk to the
tables you have an opportunity to respond politely or rudely. First option: you
politely say to the first student, which pencil do you want and here’s your paper
with a smile and thank you. This process continues until you have completed
your task. Second option: you rudely say to the first student, take this pencils
and paper with a mean look on your face and walk off. There were options to offer which color
pencils to students but you don’t care. This process continues until you have completed
the task. The second option demonstrating the rude behavior continues
throughout adolescent’s years. Furthermore, it’s sad that it continues
throughout adulthood too.
Collectively, how can we all contribute to this
social phenomenon? It starts with parents but it takes a village.
Some years ago, Chick-fil-A figured it out. Did you know Chick-fil-A is one of the top fast-food
restaurants that practice, invest and believe in quality customer service? Every
time, I go into a Chick-Fil-A restaurant they make me feel like I’m the only customer.
Their employees work very hard to make your Chick-Fil-A experience a great one. So the next time you want
quality food and superb customer service go to Chick-Fil-A. It’s my pleasure!
XOXOXO
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